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The objective pursued by Pichelaria Cávado S.A. company is that the quality of products and services it offers be a true reflection of the expectations of each client, ensuring the success of the Company over the long term. To this end, the Company establishes, declares and assumes the following principles: The quality of the final product/service to the customer is the result of planned and systematic prevention, detection, correction and continuous improvement throughout the process. The only criterion used to establish the model of quality of our products and services are the contractual requirements and the desires and expectations of our customers. The conditions of quality and contractual requirements must be reflected effectively in the specifications delivered to suppliers in a timely and through. Quality is a common task of all areas of the Company that their collaborators should assume that they are customers and suppliers of other departments and the organization contributing to the relations of mutual benefit and continuous improvement of the tasks performed by each. For this, there is the commitment of all the Collaborators for work in team. Each Pichelaria Cávado SA collaborator's is responsible for the quality of their accomplishment. The Responsible of Quality has the function drive the implementation of the Policy and Quality objectives and proves its performance through audits. The application of this policy requires the active integration of the entire human group of the company that the Directorate believes that are priorities the training and motivation to perform this function. The Directorate will establish beginning of each year, the quality objectives such that for each year be defined the specific objectives. . |
